Orders & Shipping

Ordering & Order Management

How do I place an order?

To place an order, select the PULMORY vase you would like to purchase, review the available product options, add the item to your shopping cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout. Please review your order details carefully to ensure that your selected product, shipping address, and contact information are correct.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist before your order enters fulfillment. However, once an order has entered processing, packing, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations will still be possible.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. The frequency of tracking updates may vary depending on the shipping carrier, destination, and local delivery conditions.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing where applicable, local delivery conditions, public holidays, and other factors that may affect transportation.

Order processing times and estimated shipping periods are outlined in our Shipping Policy.

All delivery timeframes are estimates rather than guaranteed delivery dates. We appreciate your understanding that circumstances beyond our control may occasionally affect the delivery schedule.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your PULMORY vase arrives damaged, defective, incorrect, or incomplete, please contact our customer support team as soon as possible.

To help us review the situation efficiently, please provide your order number, clear photographs of the product, photographs of the packaging, and a photograph of the shipping label if available. If the issue involves structural damage, surface imperfections, or other product-specific concerns that are difficult to explain through photographs, a short video may also be helpful.

Our support team will review the information provided and advise you on the appropriate next steps.

Product Support

What types of products does PULMORY offer?

PULMORY presents a considered collection of decorative vases that explores the relationship between material, form, balance, and contemporary interiors.

Our collection includes three distinctive product categories.

Frosted Plastic Vases feature a soft, understated appearance that brings subtle texture and contemporary simplicity to a space.

Balance Vases explore dynamic silhouettes, visual equilibrium, and distinctive sculptural forms that create a sense of movement within an interior.

Raw Vases draw inspiration from brutalist architecture, weathered surfaces, and ruin-inspired textures, emphasizing the expressive character of material and form.

Product availability and individual designs may change as new collections are introduced. Please refer to each product page for the latest information.

Are PULMORY vases available in different materials and finishes?

Materials, surface treatments, colors, textures, shapes, and construction methods may vary depending on the individual product.

Frosted Plastic Vases are characterized by their particular surface appearance and material properties. Balance Vases may feature distinctive proportions or structural designs that influence how they should be displayed. Raw Vases may incorporate intentionally irregular, textured, or architectural-inspired finishes.

Depending on the product and its manufacturing process, slight differences in shape, texture, color, finish, and decorative details may occur between individual pieces or production batches.

Such variations do not necessarily indicate a product defect. Please review the individual product description and images for details specific to your selected design.

Will my vase look exactly like the product photos?

We make reasonable efforts to represent the colors, proportions, materials, surface finishes, and design details of our products as accurately as possible.

However, the actual appearance of a vase may vary slightly due to screen settings, lighting conditions, photography, material characteristics, surface treatments, and manufacturing variations.

Textured or sculptural designs may also create different visual effects depending on the viewing angle and surrounding light. We recommend reviewing all available product images and specifications before making a purchase.

How should I care for PULMORY vases?

Proper care helps preserve the appearance and condition of your vase over time. Recommended care methods may vary depending on the material, finish, and construction of each product.

For routine care, handle your vase gently and use a soft, appropriate cleaning cloth when suitable for its material. Avoid harsh chemical cleaners, abrasive tools, and excessive pressure that could affect the surface finish or decorative details.

For Frosted Plastic Vases, use a gentle cleaning method appropriate for the specific plastic material and avoid abrasive scrubbing that could mark or alter the frosted surface.

For Balance Vases, place the product on a stable, level surface and handle its structure carefully. Avoid unnecessary force, impact, or placement where the vase could easily be knocked over.

For Raw Vases, take particular care when cleaning textured surfaces or sculptural details. Use a method appropriate to the product's stated material and finish, as aggressive cleaning may affect its intended appearance.

Always follow any product-specific care instructions provided on the relevant product page or with the item.

How should I handle and display Balance Vases?

Balance Vases are designed around distinctive forms and visual equilibrium. Their display requirements may vary depending on the specific design and construction.

Place your vase on a stable, level surface that can adequately support its weight. Handle the product carefully when moving or repositioning it, and avoid pushing, pulling, or applying excessive pressure to projecting or asymmetrical elements.

Keep the vase away from unstable edges, high-traffic areas, and locations where it may be accidentally knocked over. If the product includes specific placement or assembly instructions, follow those instructions carefully.

Can PULMORY vases be used outdoors?

Unless the individual product page specifically states otherwise, PULMORY vases are intended primarily for indoor decorative use.

We recommend protecting your vase from unnecessary exposure to rain, excessive moisture, extreme temperatures, prolonged direct sunlight, and other environmental conditions that may affect its material or finish.

Outdoor suitability depends on the specific product's construction and material properties. Any claim regarding outdoor use, weather resistance, or water resistance applies only when explicitly stated for the individual product.

Are product dimensions exact?

The dimensions displayed on our website are intended to provide a useful reference when evaluating a product's size and proportions.

Small variations may occur due to manufacturing methods, construction characteristics, or measurement techniques.

For the most relevant information, please review the specifications listed on the individual product page and consider the intended display location before purchasing.

Returns & Warranty

What is your return process?

Before returning a product, please review our Return & Refund Policy and contact our customer support team for the applicable return instructions.

Please do not send a return before reviewing the required process. Returns that do not follow the applicable instructions may experience processing delays or may not be accepted where permitted by the relevant policy and applicable law.

Does PULMORY offer a warranty?

Eligible PULMORY products may be covered by limited product support or warranty coverage for qualifying defects in materials or workmanship under normal intended use.

The applicable warranty period and coverage, where offered, will be specified in the relevant product documentation, product page, or order information.

Warranty coverage may vary by product and does not necessarily extend to damage resulting from improper handling, accidental impact, inappropriate cleaning, unauthorized modification, or use outside the product's intended purpose, subject to applicable consumer protection laws.

For additional information, please review our Product Care & Support guidance and contact our customer support team if you have questions about a particular item.

What should I do if my vase develops a problem?

If your PULMORY vase develops an issue involving its structure, surface finish, material condition, or other product characteristics, please avoid attempting repairs or making modifications that could cause further damage.

Contact our customer support team and include your order number, product name, a brief description of the issue, and clear photographs where relevant. A short video may also be useful when it helps demonstrate the nature of the problem.

Email: service@pulmory.com

Our team will review the information and advise you on the appropriate next steps.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD), as applicable to the store's checkout configuration. Payment options and currency availability may vary depending on your location, device, and the payment services available at the time of purchase.

Please review the final order total and payment details before confirming your purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers presented during checkout.

For your security, do not send complete payment card details or other sensitive payment credentials through email or customer support messages.

For additional information about payment handling and data protection, please review our Payment & Security Policy and Privacy Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page. Depending on the design, this information may include product dimensions, materials, colors and finishes, surface textures, structural characteristics, care instructions, recommended display settings, and other relevant details.

Because specifications vary between products, please review the relevant product page carefully before purchasing.

If you need clarification about a particular design, our customer support team will be happy to assist.

Can the color or texture look different in person?

Yes. A vase's appearance may vary slightly depending on screen settings, room lighting, photography conditions, viewing angles, material properties, and manufacturing characteristics.

Frosted finishes may appear different under varying light conditions, while sculptural and textured surfaces may create changing patterns of light and shadow depending on their surroundings.

We aim to represent each product as accurately as reasonably possible while recognizing that digital images cannot always reproduce every material characteristic precisely.

Do all vases have identical finishes and details?

Not necessarily.

Differences in materials, surface treatments, textures, shapes, and manufacturing processes may result in minor variations between individual products or production batches.

For Raw Vases, certain irregular textures or architectural-inspired surface details may form part of the intended aesthetic. For other designs, the finish and appearance will depend on the specific material and construction.

Such differences do not automatically indicate a defect. If you believe your product has sustained damage or has a significant issue that differs from the description, please contact us for assistance.

Contact Us

If you have questions about ordering, shipping, returns, product care, product specifications, or after-sales support, please contact our customer care team.

Email: service@pulmory.com

For order-related inquiries, please include your order number whenever possible. For product questions, including the product name and a brief description of your concern will help us provide more efficient assistance.

Brand: PULMORY

Website: pulmory.com

Legal Entity: Hainan Zanyu Trading Co., Ltd.

Registered Address: Room B06, East Zone, 3/F, Jiangpan No. 9 Commercial Premises, No. 37 Heping North Road, Baisha Subdistrict, Meilan District, Haikou, Hainan Province, China.

Unified Social Credit Code: 91460000MAEA7E753C

Customer Support Email: service@pulmory.com

PULMORY is owned and operated by Hainan Zanyu Trading Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Thank you for choosing PULMORY. We appreciate the opportunity to bring distinctive forms, considered materials, and contemporary sculptural design into your space.

PULMORY — Sculptural Forms. Distinctive Materials. A Different Perspective on Living.

Discover the considered forms and material expressions of PULMORY, where contemporary vase design brings a distinctive perspective to everyday interiors.