Payment & Security

At PULMORY, we are committed to providing a secure, reliable, and convenient checkout experience for every customer.

Our collection of Frosted Plastic Vases, Balance Vases, and Raw Vases celebrates distinctive materials, sculptural forms, and contemporary design. We aim to make every step of your shopping experience, from selecting a decorative piece to completing your purchase, clear and dependable.

This Payment & Security Policy explains the payment methods available at checkout, payment authorization, checkout security, refunds, payment verification, and related payment practices for purchases made through pulmory.com.

Payment Methods

Available payment methods for your order will be displayed during checkout.

Payment options may vary depending on your location, selected currency, device type, order value, and the payment service providers available at the time of purchase.

Only payment methods displayed as available during checkout can be used to complete your order. Please review the available options and applicable payment details before confirming your purchase.

Payment Authorization

All orders are subject to payment authorization, verification, and applicable fraud-prevention procedures.

Your payment provider, issuing bank, card network, or other financial institution may approve or decline a transaction, request additional verification, place a temporary authorization hold, apply transaction limits, or require additional security checks.

PULMORY does not control the approval decisions, verification procedures, authorization hold periods, or release schedules of independent payment providers and financial institutions.

If your payment is declined, please verify your payment information, contact your bank or payment provider, or try another available payment method during checkout.

Checkout Security

PULMORY uses Shopify as its e-commerce platform, together with participating third-party payment providers, to support secure checkout and payment processing.

Payment transactions may be processed through systems operated by Shopify, payment processors, card networks, banks, financial institutions, and other authorized payment service providers.

We take reasonable steps to maintain a secure online shopping environment. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.

For your protection, we recommend using trusted devices and secure networks when making purchases, keeping your account credentials confidential, verifying that you are visiting pulmory.com before entering payment information, and avoiding the transmission of sensitive payment details through email or customer support messages.

PULMORY will never ask you to provide your complete credit card number, CVV or security code, online banking password, or other sensitive financial credentials through email.

Pricing and Order Total

Before completing your purchase, checkout will display the applicable product prices, selected quantities, discounts or promotional adjustments, shipping charges, applicable taxes, and final order total.

Please review your order details carefully before submitting payment to ensure that the selected products and associated charges are correct.

The amount displayed during checkout before your order is completed will generally be the amount authorized for the transaction, subject to any separate fees imposed by your bank or payment provider.

Any applicable shipping charges and taxes will be displayed during checkout where required or supported.

Currency and Foreign Exchange

Prices on pulmory.com are displayed and processed in U.S. dollars (USD) unless otherwise stated during checkout.

If your payment method uses a currency different from U.S. dollars, your bank, card issuer, or payment provider may apply currency conversion rates, foreign transaction fees, exchange-rate adjustments, or other financial institution charges.

These rates and charges are determined independently by your payment provider and are not controlled by PULMORY.

Please check with your bank or payment provider if you require information about exchange rates or additional transaction fees before placing your order.

Temporary Authorization Holds

In some cases, your bank or card issuer may display a temporary or pending authorization before a payment has been fully completed.

A pending authorization does not necessarily mean that a final charge has been completed.

If a payment attempt is unsuccessful or an order is canceled, the time required for a temporary authorization to disappear depends on your bank, card issuer, or payment provider.

PULMORY does not control the release timing of these authorization holds. If a pending authorization remains visible for an extended period, please contact your financial institution for further information.

Failed or Declined Payments

Payments may be declined for reasons including incorrect payment information, insufficient funds, bank or card restrictions, billing information mismatches, security verification requirements, fraud-prevention screening, payment-provider limitations, or technical and network issues.

If payment cannot be successfully authorized, your order may not be completed.

Please review the information entered during checkout and contact your bank or payment provider if you need additional details regarding a declined transaction.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please first check whether one of the transactions appears as a pending or temporary authorization.

If you still believe an incorrect or duplicate charge has occurred, please contact our customer support team at service@pulmory.com.

To help us review your inquiry, please provide your order number, the email address used during checkout, the transaction date, and the amount charged.

For security reasons, please do not send your complete payment card number, CVV or security code, online banking password, or other sensitive financial credentials by email.

Our team will review the information provided and advise you on the appropriate next steps.

Discount Codes and Promotions

Discount codes, promotional codes, and special offers must generally be entered before checkout is completed.

Promotional offers may be subject to eligibility requirements, expiration dates, minimum purchase requirements, product exclusions, geographic restrictions, usage limits, or other promotion-specific conditions.

Unless expressly stated otherwise, discount codes cannot be combined with other offers, exchanged for cash, or applied retroactively to completed orders. Certain promotions may also be limited to one use per customer or order.

The terms displayed with the applicable promotion will govern that offer. Please review any promotional conditions before completing your purchase.

Taxes and Other Charges

Applicable taxes and shipping charges will be displayed during checkout where required or supported.

International orders may also be subject to customs duties, import taxes, brokerage fees, clearance charges, or other local charges imposed by the destination country, customs authorities, or relevant service providers.

Unless otherwise stated during checkout or required by applicable law, these charges are generally the responsibility of the recipient.

For additional information regarding shipping arrangements and delivery-related charges, please review our Shipping Policy.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by the applicable payment provider or applicable law.

Once PULMORY issues a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times vary and are determined by the relevant financial institution or payment provider.

Refund eligibility, return requirements, and applicable procedures are outlined in our Return & Refund Policy. Please review that policy for further information before submitting a return or refund request.

Payment Verification and Fraud Prevention

To help protect our customers and maintain the security of our store, certain transactions may require additional review or verification.

PULMORY may delay order fulfillment, request reasonable verification information, refuse an order, or cancel a transaction where reasonably necessary because of suspected fraud, unauthorized payment activity, failed payment verification, inconsistent transaction information, unusual order activity, or other reasonable security concerns.

If an order is canceled after payment has been successfully captured, an appropriate refund will be issued in accordance with our applicable policies, the payment provider's procedures, and relevant legal requirements.

Any additional verification request will be handled through appropriate channels. Customers should never disclose complete payment card details, security codes, or online banking credentials through email.

Payment Privacy

Information provided during checkout may be processed by PULMORY, Shopify, payment processors, banks and card issuers, fraud-prevention providers, shipping or fulfillment providers where necessary, and other service providers involved in completing your transaction.

The information processed will depend on the nature of the transaction, the payment method selected, and the services required to fulfill your order.

For information about how PULMORY collects, uses, and protects personal information, please review our Privacy Policy.

Independent payment providers may also process information in accordance with their own privacy policies, contractual terms, and applicable laws.

Account and Payment Information Security

Customers are responsible for maintaining the security of their account information and taking appropriate precautions when accessing their accounts or completing purchases.

We recommend using strong and unique passwords, keeping login information confidential, avoiding sharing account access with unauthorized persons, using secure internet connections when making purchases, and reviewing order confirmations for accuracy.

If you believe your account or payment information has been used without authorization, please contact us as soon as possible so that we can review the information available and advise you on the appropriate next steps.

For your protection, do not send complete credit card numbers, CVV or security codes, account passwords, or online banking credentials through email or customer support messages.

Contact Us

If you have questions regarding payments, charges, discount codes, checkout, refunds, or a transaction associated with your order, please contact our customer support team.

Brand: PULMORY

Official Website: pulmory.com

Legal Entity: Hainan Zanyu Trading Co., Ltd.

Registered Address: Room B06, East Zone, 3/F, Jiangpan No. 9 Commercial Premises, No. 37 Heping North Road, Baisha Subdistrict, Meilan District, Haikou, Hainan Province, China.

Unified Social Credit Code: 91460000MAEA7E753C

Customer Support Email: service@pulmory.com

PULMORY is owned and operated by Hainan Zanyu Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

For order-related inquiries, please include your order number and the email address used during checkout so that our team can assist you more efficiently.

Please do not send complete credit card numbers, CVV or security codes, account passwords, or online banking credentials by email.

Thank you for choosing PULMORY. We are committed to providing a clear and dependable shopping experience, supported by thoughtful service and a considered collection of decorative vase designs.

PULMORY — Sculptural Forms. Distinctive Materials. A Different Perspective on Living.