Terms & Conditions

These Terms and Conditions ("Terms") apply to purchases made through pulmory.com and govern your access to and use of the PULMORY online store.

pulmory.com is owned and operated by Hainan Zanyu Trading Co., Ltd.

By accessing our website or submitting an order, you acknowledge that you have read these Terms and agree that your use of our Services and your purchases are subject to these Terms and any other applicable policies available on our website, subject to any rights provided by applicable law.

If you do not agree with these Terms, please do not use our website to place an order.

Scope of These Terms

These Terms apply to purchases of products offered through pulmory.com, including our collections of Frosted Plastic Vases, Balance Vases, and Raw Vases.

Additional policies may also apply to your purchase, including our Shipping Policy, Return & Refund Policy, Payment & Security Policy, Privacy Policy, and Product Care & Support information.

Where applicable, these policies should be read together with these Terms. If a conflict arises between these Terms and another policy regarding a specific matter, the relevant provisions will be interpreted in accordance with applicable law and any mandatory consumer protection requirements.

Product Information

We make reasonable efforts to present our product descriptions, dimensions, materials, colors, finishes, design characteristics, prices, images, and availability as accurately as possible.

PULMORY products include three principal design categories: Frosted Plastic Vases, Balance Vases, and Raw Vases.

Frosted Plastic Vases explore understated surfaces and contemporary forms. Balance Vases focus on dynamic silhouettes, visual equilibrium, and distinctive sculptural structures. Raw Vases draw inspiration from brutalist architecture, weathered surfaces, and expressive, ruin-inspired textures.

Each design may have different material properties, dimensions, surface finishes, structural characteristics, and intended display conditions. Please review the relevant product page carefully before making a purchase.

Actual product appearance may vary slightly due to screen or display settings, photography and lighting conditions, manufacturing tolerances, material or finish variations, product batch differences, or packaging and design updates.

Products featuring distinctive textures, frosted surfaces, sculptural silhouettes, or irregular decorative details may show minor variations in appearance. Such variations do not necessarily indicate a product defect, provided they are consistent with the product description and do not violate applicable consumer protection requirements.

We reserve the right to correct errors, update product information, modify availability, or revise website content where reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available solutions. Where an order cannot reasonably be fulfilled as agreed, we may cancel the affected item and provide an appropriate refund in accordance with applicable law.

Product Requirements and Usage Information

Customers are responsible for reviewing product information, specifications, dimensions, materials, finishes, and intended use before purchasing or displaying a product.

Product design, construction, surface treatment, and material characteristics may vary between individual designs, collections, or product versions.

Balance Vases may feature asymmetrical silhouettes or distinctive structures that require careful positioning. Frosted Plastic Vases may require appropriate cleaning methods to preserve their surface appearance. Raw Vases may feature intentionally textured or irregular finishes that require gentle handling.

Unless expressly stated otherwise, PULMORY does not guarantee compatibility with third-party accessories, display supports, mounting components, or other products not specified on the relevant product page.

Customers should follow the product-specific handling and care guidance provided with the item or on the relevant product page.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

PULMORY reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving payment authorization failure, suspected fraud, unauthorized payment activity, inventory limitations, incorrect pricing or product information, shipping restrictions, duplicate or unusual orders, abuse of promotional offers, legal or regulatory restrictions, or other circumstances preventing reasonable fulfillment.

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider and law.

Nothing in this section limits any contractual or statutory rights that cannot legally be excluded.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

Email: service@pulmory.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered processing, picking or packing, fulfillment, protective packaging, shipping preparation, or dispatch.

If an order has already shipped, the applicable Return & Refund Policy may apply.

Any cancellation request will be handled in accordance with the order's current status, our applicable policies, and mandatory consumer protection requirements.

Prices

Product prices displayed on pulmory.com are displayed and processed in U.S. dollars (USD) unless otherwise indicated during checkout.

Prices may vary depending on the product design, specifications, product variations, promotional eligibility, destination, applicable taxes, and shipping charges.

The final amount payable will be displayed during checkout before you complete your purchase.

PULMORY may update product prices for future purchases at any time. Price changes will not automatically alter the price of an order that has already been accepted, except where permitted by applicable law or agreed with the customer.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order and provide an appropriate refund.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including customs duties, import taxes, brokerage fees, clearance charges, and local government or carrier fees.

Unless otherwise stated during checkout or required by applicable law, these charges are generally the responsibility of the recipient.

Customers are encouraged to review any applicable import requirements before placing an international order.

Payment

Available payment methods are displayed during checkout and may vary depending on customer location, device type, order value, and the payment services available at the time of purchase.

By submitting payment information, you confirm that you are authorized to use the selected payment method, that the information provided is accurate and complete, and that you authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

If a payment cannot be successfully authorized, the order may not be completed.

For additional information about payment processing and transaction security, please review our Payment & Security Policy.

Promotions and Offers

PULMORY may occasionally provide promotional benefits, including promotional pricing, discount codes, product bundles, limited-time offers, free or reduced shipping promotions, and other promotional benefits.

Promotional offers may include additional conditions such as start and end dates, minimum purchase requirements, product exclusions, geographic restrictions, quantity limitations, customer eligibility requirements, and usage restrictions.

Unless otherwise stated, promotional offers cannot be combined, and discounts generally cannot be applied retroactively to completed orders.

PULMORY reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law. Any offer-specific terms displayed at the time of promotion will govern the applicable offer.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery timeframe provided is an estimate unless expressly stated otherwise. Actual delivery may be affected by circumstances outside our reasonable control, including carrier operations, customs processing, weather conditions, transportation disruptions, public holidays, remote delivery locations, and local delivery conditions.

Customers are responsible for providing complete and accurate shipping information during checkout.

PULMORY products may feature frosted surfaces, distinctive sculptural structures, asymmetrical forms, or textured decorative finishes. We take reasonable measures to package products appropriately for transportation, taking into account the characteristics of the individual design.

Customers should inspect their order promptly after delivery and contact our customer support team if the product arrives damaged, defective, incorrect, or incomplete.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact PULMORY before returning a product so our customer support team can review your request and provide the applicable instructions and return address.

Returned products may be subject to inspection in accordance with our applicable return policy.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your PULMORY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This may include issues involving cracks, breakage, structural damage, abnormal surface defects, missing components, incorrect product variations, or other material discrepancies between the item received and the applicable product description.

We may request your order number, clear photographs of the product, photographs of the original protective packaging, a photograph of the shipping label where available, and a short video demonstrating the issue where applicable.

Please retain the product and original packaging until our customer support team has reviewed your request and advised you on the appropriate next steps.

Depending on the circumstances, the applicable policies, and relevant consumer protection laws, available solutions may include replacement, refund, repair where appropriate, or another legally required or otherwise suitable resolution.

Product Use and Care

PULMORY products should be used for their intended decorative purpose and handled according to the product instructions, material specifications, care recommendations, and other product-specific guidance.

Frosted Plastic Vases

Frosted Plastic Vases should be handled and cleaned using methods appropriate to the specific material and finish.

Use a soft, suitable cleaning cloth where appropriate. Avoid abrasive tools, harsh chemicals, and excessive pressure that may scratch, mark, or alter the frosted surface.

Please follow any additional care instructions provided for the individual product.

Balance Vases

Balance Vases may feature asymmetrical silhouettes, distinctive proportions, or balance-inspired structures.

Place these products on a stable, level surface suitable for supporting the item. Handle them carefully when moving or repositioning them, and avoid excessive pressure, impact, or force on projecting or asymmetrical elements.

Keep the product away from unstable edges and locations where it may be accidentally knocked over.

Raw Vases

Raw Vases may feature architectural-inspired forms, weathered textures, irregular surfaces, or distinctive sculptural details.

Handle textured areas carefully and use cleaning methods appropriate to the product's stated material and finish. Avoid aggressive scrubbing, abrasive tools, and harsh chemicals that could affect the intended surface appearance.

General Product Care

For all PULMORY products, avoid unnecessary impact, drops, and excessive pressure. Keep products away from environmental conditions that may damage their materials or finishes, and follow the specific handling and care guidance provided with the item.

Improper use, cleaning, storage, or handling may result in damage that is not covered by a voluntary limited warranty, where permitted by applicable law. This does not limit statutory rights relating to defective or non-conforming products.

Indoor and Outdoor Use

Unless a product page specifically states otherwise, PULMORY vases are intended primarily for indoor decorative use.

Products should be protected from unnecessary exposure to rain, excessive moisture, extreme temperatures, prolonged direct sunlight, and harsh chemicals where these conditions may affect the material, finish, or structural condition.

Any claim regarding outdoor suitability, weather resistance, or water resistance applies only where specifically stated for the individual product.

Customers should review the product description and care instructions before placing a vase in an outdoor or otherwise demanding environment.

Product Dimensions and Natural Variations

Measurements and specifications displayed on pulmory.com are provided as product references to help customers assess dimensions, proportions, and display suitability.

Minor variations may occur due to manufacturing processes, measurement methods, material characteristics, product batch differences, or design updates.

Decorative vases may also appear different under varying lighting conditions, viewing angles, and surrounding interior colors. Textured surfaces and sculptural silhouettes may create different visual effects depending on their placement and illumination.

We make reasonable efforts to represent each product accurately. If a product has a significant discrepancy from its description or does not conform to applicable requirements, please contact our customer support team.

Product Support and Warranty

Certain PULMORY products may include product support or limited warranty coverage where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or in the applicable Product Care & Support information.

Warranty coverage is separate from statutory consumer rights. Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

For additional information, please review our Product Warranty Policy and contact customer support if you have questions about a particular item.

Personal Use

Products offered through pulmory.com are intended primarily for lawful personal, household, decorative, or gift use unless otherwise agreed by PULMORY in writing.

Unauthorized commercial resale, misleading representation of our products, or use of our website for activities that violate applicable law may be restricted where reasonably necessary.

Prohibited Activity

You may not use pulmory.com or its purchasing systems for fraudulent transactions, unauthorized payment activity, abuse of discounts or promotions, manipulation of checkout systems, misuse of return or refund procedures, unauthorized resale where restricted, interference with website security, or other unlawful or deceptive activities.

You may not attempt to interfere with the operation of our website, compromise the security of our systems, or use our Services in a way that harms other customers or our legitimate business operations.

PULMORY may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity is identified, subject to applicable law.

Intellectual Property

Unless otherwise stated, website content, including PULMORY branding, logos, product descriptions, images, graphics, videos, website layouts, design elements, and original written content, is owned by, licensed to, or used with authorization by PULMORY, Hainan Zanyu Trading Co., Ltd., or the applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization, except where permitted by applicable law.

Access to our website does not transfer ownership of intellectual property rights to customers or other visitors.

Third-Party Services

PULMORY may use third-party service providers to support e-commerce infrastructure, payment processing, order fulfillment, shipping and logistics, customer support, analytics, advertising services, fraud prevention, and website security.

Third-party services may operate under their own terms, privacy policies, and applicable conditions.

PULMORY is not responsible for independent third-party services that we do not control. Any use of those services may be subject to the relevant provider's terms and policies.

For information about how personal information is handled through our website and third-party services, please review our Privacy Policy.

Electronic Communications

By placing an order or contacting us electronically, you acknowledge that PULMORY may communicate with you electronically where appropriate and permitted by applicable law.

Communications may include order confirmations, payment notifications, shipping updates, tracking information, customer support responses, return or refund communications, and security notices.

These communications help us manage transactions, respond to customer inquiries, and provide information relevant to your use of our Services.

Where consent is required for promotional communications, we will handle those communications in accordance with applicable law and our Privacy Policy.

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy, subject to any consent requirements and privacy rights provided by applicable law.

Disclaimer

To the fullest extent permitted by applicable law, pulmory.com and related website services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product images and descriptions are intended to represent products as accurately as reasonably possible, but minor variations may occur due to display settings, lighting conditions, material characteristics, manufacturing processes, or product updates.

Nothing in this section excludes any express commitment made by PULMORY or any statutory guarantee, consumer right, or legal obligation that cannot lawfully be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, PULMORY and Hainan Zanyu Trading Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website where such limitation is permitted by law.

Nothing in these Terms excludes liability that cannot legally be excluded, mandatory consumer rights, or remedies available under applicable consumer protection laws.

Any limitation of liability under these Terms applies only to the extent permitted by the laws governing the relevant transaction.

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to product conformity, defective products, repairs, replacements, returns, refunds, cancellations, or other available remedies.

Nothing in these Terms is intended to waive or restrict rights that cannot legally be excluded or restricted.

Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

Changes to These Terms

PULMORY may update these Terms periodically to reflect changes in business operations, products or collections, website functionality, store policies, or legal requirements.

Updated versions will be posted on this page. The revised Terms will take effect as indicated in the updated policy or as otherwise required by applicable law.

We encourage you to review this page periodically to stay informed about the terms governing your use of our website and purchases.

Where required by applicable law, we will provide appropriate notice of material changes. Updates will not remove or restrict rights that have already accrued or rights that cannot legally be excluded.

Contact Us

If you have questions regarding these Terms, an order, a PULMORY product, or our store policies, please contact our customer support team.

Brand: PULMORY

Official Website: pulmory.com

Legal Entity: Hainan Zanyu Trading Co., Ltd.

Registered Address: Room B06, East Zone, 3/F, Jiangpan No. 9 Commercial Premises, No. 37 Heping North Road, Baisha Subdistrict, Meilan District, Haikou, Hainan Province, China.

Unified Social Credit Code: 91460000MAEA7E753C

Customer Support Email: service@pulmory.com

PULMORY is owned and operated by Hainan Zanyu Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

For order-related inquiries, please include your order number and the email address used during checkout so that our team can assist you more efficiently.

For product-related questions, please provide the product name and a brief description of your inquiry. If your concern involves damage, a product defect, or a discrepancy between the item received and its description, clear photographs may help us assess the situation.

Please do not send complete payment card numbers, CVV or security codes, account passwords, or other sensitive financial credentials through email.

Thank you for choosing PULMORY. We appreciate your trust in our collection of distinctive decorative vases and remain committed to providing clear product information, responsible service, and a reliable shopping experience.

PULMORY — Sculptural Forms. Distinctive Materials. A Different Perspective on Living.