Product Support & Warranty
At PULMORY, we value thoughtful design, distinctive materials, and the lasting character of well-considered decorative objects. We aim to provide reliable products and a clear, attentive support experience for every customer.
Our collection includes Frosted Plastic Vases, Balance Vases, and Raw Vases, each exploring a different relationship between material, structure, texture, and form. Products are carefully selected and prepared for shipment. If your purchase arrives damaged, defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will work with you to determine an appropriate solution.
90-Day Limited Warranty
Most PULMORY products purchased through pulmory.com are covered by a 90-day limited warranty, beginning on the date your order is delivered.
This warranty applies to eligible manufacturing defects in materials or workmanship that occur during normal intended use.
Depending on the circumstances, available remedies may include a replacement product, a replacement component where applicable and available, store credit, or a refund where appropriate.
The specific resolution will depend on the nature of the issue, product availability, the circumstances of the warranty claim, and applicable consumer protection laws.
This limited warranty supplements any statutory rights you may have under applicable law.
What Is Covered
Manufacturing Defects
The warranty may cover defects in materials or workmanship that affect the product's intended structure, finish, or normal functionality.
Examples may include a manufacturing-related structural defect, an abnormal surface defect that materially differs from the product description, or a workmanship issue that affects the product's intended use.
Material and Surface Finish Issues
Eligible claims may include qualifying manufacturing defects affecting the material or finish of a PULMORY vase, provided the issue is not caused by improper handling, accidental damage, misuse, or other excluded circumstances.
This may include certain manufacturing-related surface imperfections, finish defects, or material inconsistencies that materially affect the product's expected appearance or condition.
Structural Defects
The warranty may cover qualifying defects in the product's construction or structural integrity that arise from manufacturing or workmanship issues.
For Balance Vases, this may include a qualifying manufacturing defect affecting the intended structure or designed balance of the product. For Frosted Plastic Vases and Raw Vases, eligible issues may involve manufacturing-related structural weaknesses or defects that materially affect the product's intended use.
Such issues must arise during normal intended use and must not result from accidental impact, improper handling, unauthorized modification, or misuse.
Products Damaged on Arrival
Products that arrive broken, cracked, structurally damaged, or otherwise unusable due to shipping or handling may be eligible for warranty assistance or another appropriate remedy under our applicable policies and relevant consumer protection laws.
Please contact our customer support team promptly after delivery and provide supporting photographs so that we can assess the situation.
What Is Not Covered
Unless otherwise required by applicable law, this limited warranty does not cover damage or issues caused by accidental drops, impacts, cracks, or breakage; improper handling or placement; misuse or use outside the product's intended purpose; exposure to excessive moisture, extreme heat, harsh chemicals, or unsuitable environments; normal wear and tear; cosmetic changes caused by regular use; unauthorized repairs, modifications, or alterations; damage resulting from improper cleaning or maintenance; loss or theft; or damage occurring after the applicable warranty period.
Damage caused by placing a vase on an unstable surface, applying excessive pressure to projecting or asymmetrical elements, or handling the product in a way that is inconsistent with its intended use may also fall outside warranty coverage.
Minor variations in color, finish, texture, shape, surface appearance, or decorative details are generally not considered manufacturing defects when they are consistent with the product's design and do not materially affect its intended use.
This is particularly relevant to sculptural and textured designs, where variations in light, viewing angle, material characteristics, and surface treatment may influence the product's appearance.
Damaged or Defective Items
If your PULMORY product arrives damaged, defective, or with missing components, please contact our customer support team as soon as reasonably possible after delivery.
To help us review your request efficiently, please provide your order number, the product name, a brief description of the issue, and clear photographs showing the affected areas.
Where relevant, please also provide photographs of the inner protective packaging, the outer shipping box, and the shipping label. A short video may be useful when it provides a clearer view of structural damage or another issue that is difficult to explain through photographs.
Please retain the original product and packaging until our customer support team has reviewed your request and advised you on the appropriate next steps.
How to Make a Warranty Claim
To submit a warranty claim, contact our customer support team at service@pulmory.com.
Please include your order number, product name, a description of the issue, and supporting photographs or videos where appropriate.
Our team aims to review your request and respond within 24–48 business hours. Additional information may be requested if necessary to assess the issue, verify the product's condition, and determine the appropriate resolution.
Submitting a warranty claim does not automatically guarantee approval. Each request will be reviewed according to the applicable warranty conditions, the circumstances of the issue, and relevant consumer protection requirements.
Replacement Products
If a replacement is approved, we will make reasonable efforts to provide the same product.
If the original design is unavailable, we may offer a comparable replacement product, a replacement component where applicable and available, store credit, or another appropriate solution.
Replacement availability may vary depending on current inventory and product availability.
Any proposed alternative will be considered in light of the nature of the original issue and applicable consumer protection laws.
Refunds
Warranty approval does not automatically guarantee a cash refund.
Refund eligibility and the available remedies will be determined according to the nature of the issue, the applicable warranty conditions, our Return & Refund Policy, and any mandatory consumer rights that apply.
When a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Where applicable law provides a specific remedy or requires a particular refund arrangement, those legal requirements will take precedence.
Returns and Warranty Are Different
Our Return & Refund Policy applies to eligible purchase returns within the applicable return period and sets out the relevant return conditions.
Our Limited Warranty applies to qualifying manufacturing defects and product-related issues that arise during the applicable warranty period.
A product may be eligible for a return under our return policy without necessarily qualifying for a warranty claim, and a qualifying warranty issue may be assessed separately from a preference-based return.
Please review our Return & Refund Policy for complete information regarding return eligibility, return shipping costs, refunds, and other applicable conditions.
Shipping Damage
If your package appears damaged when delivered, we recommend photographing the outer packaging before opening it, where practical.
If the product inside is damaged, please contact our customer support team and provide photographs of the outer packaging, the shipping label, the damaged vase, and any affected internal protective packaging.
Please retain the packaging until your request has been reviewed. This information can help us assess whether the damage may have occurred during transportation and determine the appropriate next steps.
Product Care
To help maintain the condition and appearance of your PULMORY vases, we recommend following the care guidance provided for each individual product.
Handle your vase carefully and place it on a clean, stable, and suitable surface. Avoid dropping the product, applying excessive pressure, or placing unnecessary stress on asymmetrical structures or projecting decorative elements.
For Frosted Plastic Vases, use a gentle cleaning method suitable for the specific material and avoid abrasive tools or harsh chemicals that may scratch or alter the surface finish.
For Balance Vases, take particular care when positioning or moving the product. Follow any product-specific placement instructions and avoid unstable surfaces or locations where the vase may be easily knocked over.
For Raw Vases, handle textured surfaces and sculptural details carefully. Use cleaning methods appropriate to the product's material and finish, and avoid aggressive scrubbing that could affect its intended appearance.
Protect your vase from excessive moisture, extreme temperatures, harsh chemicals, and other environmental conditions that may damage its materials or finish. Unless the individual product page specifically states otherwise, our decorative vases are intended primarily for indoor use.
Improper handling, cleaning, storage, or use outside the product's intended purpose may affect warranty eligibility where permitted by applicable law.
Consumer Rights
This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.
Depending on your country, state, province, or region, you may have statutory rights relating to defective products, product conformity, repairs, replacements, returns, refunds, and other available remedies.
Nothing in this policy is intended to exclude, waive, or restrict any rights that cannot legally be excluded, waived, or restricted.
Where mandatory consumer protection laws provide greater protection than this policy, those legal rights will continue to apply.
Contact Us
If you have questions about a product, warranty coverage, or an existing claim, please contact our customer support team.
Brand: PULMORY
Official Website: pulmory.com
Legal Entity: Hainan Zanyu Trading Co., Ltd.
Registered Address: Room B06, East Zone, 3/F, Jiangpan No. 9 Commercial Premises, No. 37 Heping North Road, Baisha Subdistrict, Meilan District, Haikou, Hainan Province, China.
Unified Social Credit Code: 91460000MAEA7E753C
Customer Support Email: service@pulmory.com
PULMORY is owned and operated by Hainan Zanyu Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
We aim to respond to customer inquiries within 24–48 business hours.
For warranty-related inquiries, please include your order number and the email address used during checkout. For damaged or defective products, clear photographs and a brief description of the issue will help our team assess your request more efficiently.
Thank you for choosing PULMORY. We are committed to providing a thoughtful customer experience and helping you enjoy the distinctive materials, sculptural forms, and considered design of our collection.
PULMORY — Sculptural Forms. Distinctive Materials. A Different Perspective on Living.