At PULMORY, we aim to provide customers with a clear, fair, and reliable return experience. We want you to feel confident when choosing decorative pieces that bring distinctive forms, considered materials, and sculptural character into your living space.

This Return & Refund Policy applies to eligible purchases made through pulmory.com and should be read together with our other applicable store policies.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team at service@pulmory.com.

Our team will review your request, confirm eligibility, and provide the applicable return instructions and return address information.

Please do not send products back without contacting us first. Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.

Nothing in this policy limits any statutory return, withdrawal, or refund rights that apply under mandatory consumer protection laws.

2. Return Eligibility

Unless a product was received damaged, defective, incorrect, incomplete, or is otherwise eligible for a remedy under applicable law, returned products should generally be unused or in like-new condition, free from customer-caused damage, and unaltered.

Please return the product with all original components, included accessories, product inserts or instructions where provided, and the original protective packaging where reasonably possible.

Proof of purchase, such as an order number or order confirmation, may be required.

Because PULMORY products may feature frosted surfaces, asymmetrical silhouettes, sculptural structures, or distinctive textured finishes, returned items should be packaged carefully to help prevent scratches, cracks, breakage, deformation, or other damage during transportation.

We may inspect returned products before approving a refund.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, where permitted by applicable law, preference-based returns of opened or used products may be subject to inspection.

Returned products should not show signs of excessive use, misuse, customer-caused scratches, cracks, breakage, unauthorized repairs, modifications, missing accessories, or damage caused by improper cleaning, storage, handling, or use.

For decorative vases, return eligibility may depend on the condition of the product's body, surface finish, structural elements, and included components. Products should not have been altered, repaired without authorization, or used in a way that causes damage beyond reasonable inspection.

Where a product has experienced a material loss in value due to handling beyond what was reasonably necessary to inspect or evaluate it, an appropriate deduction may apply where permitted by applicable law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for preference-based returns. These may include customized or personalized products, gift cards, products clearly marked as final sale, products damaged through misuse or improper handling, products modified or repaired without authorization, products missing significant components because of customer handling, and other products expressly identified as non-returnable before purchase.

Any product-specific exclusions will be stated on the applicable product page or communicated before the return is approved.

These exclusions do not apply where they would unlawfully restrict a customer's statutory rights. Nothing in this section limits consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your PULMORY order promptly after delivery.

If your order arrives broken, cracked, scratched, structurally damaged, defective, incorrect, missing accessories, missing components, or otherwise incomplete, please contact us as soon as reasonably possible.

To help us review the issue, please provide your order number, product name, clear photographs of the product, photographs of the inner protective packaging, photographs of the outer shipping package, and a photograph of the shipping label where available.

A short video may also be helpful when it provides a clearer view of the damage, structural condition, surface finish, or other product-related issue.

After reviewing the information, we will advise you on the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer protection laws.

6. Basic Product Checks Before Return

For certain product-related concerns, our customer support team may first provide reasonable product checks or care guidance where appropriate.

These may include reviewing the product description and specifications, checking whether any included components are present, confirming the product's assembly or placement requirements where applicable, and reviewing the relevant handling or care instructions.

For products with distinctive shapes, balance-oriented structures, or textured finishes, we may request photographs or additional information to better understand the nature of the issue.

You are not required to continue using or handling any product that appears damaged, unsafe, or unsuitable for continued use.

7. Return Shipping Costs

For preference-based returns, including changes of mind, incorrect product selection by the customer, no longer wanting the product, products not matching personal preferences, or other reasons not caused by an error on our part, customers are generally responsible for return shipping costs where permitted by applicable law.

If PULMORY confirms that a product was damaged during delivery, defective, incorrectly supplied, incomplete, or otherwise eligible for seller-paid return costs under applicable law, we will provide the appropriate return or resolution instructions.

Please do not independently purchase expensive international return shipping before receiving instructions from our customer support team.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless otherwise expressly stated by PULMORY, the return results from an error on our part, the product was defective, damaged, or incorrectly supplied, or applicable law requires reimbursement.

Any refund of original shipping charges will be handled in accordance with the circumstances of the order and applicable consumer protection requirements.

9. Return Address

Return addresses may vary depending on product type, fulfillment location, customer destination, warehouse location, logistics arrangements, and the nature of the return.

For this reason, please do not return products to our registered corporate address unless our customer support team specifically instructs you to do so.

The correct return address and applicable shipping instructions will be provided after your return request has been reviewed and approved.

10. Return Packaging

PULMORY products may feature distinctive silhouettes, asymmetrical structures, frosted plastic surfaces, or sculptural and architectural-inspired textures. Appropriate packaging helps reduce the risk of scratches, breakage, impact damage, and other issues during return transportation.

Where reasonably possible, please include the main product, all original components and accessories, product inserts or instructions where provided, original protective materials, original product packaging, and any other items originally included with the order.

Securely protect the product against movement, impact, pressure, and friction inside the package. Take particular care when packing irregularly shaped or textured pieces so that exposed surfaces and projecting elements are not subjected to unnecessary force.

Customers are responsible for ensuring that preference-based returns are adequately packaged for shipping.

11. Missing Accessories or Components

Where permitted by applicable law, a refund may be reduced if returned products are missing components or accessories originally supplied with the order.

Examples may include detachable product components, included display accessories, product inserts, care instructions, protective components, and other items supplied with the original purchase.

Any deduction will be assessed according to the circumstances of the return and applicable law. No deduction will be applied where prohibited by mandatory consumer protection requirements.

12. Return Inspection

Once a returned product is received, we may inspect it to confirm its identity, return eligibility, condition, reason for return, included accessories, and original components.

The inspection may include reviewing the product's surface finish, structural condition, material condition, and any other relevant design details.

Approval of a return request does not necessarily mean that a refund has been approved before the returned product has been received and inspected.

If the inspection identifies an issue that may affect eligibility or the refund amount, we will assess the circumstances in accordance with this policy and applicable law.

13. Refunds

If a return is approved after inspection, the refund will generally be issued to the original payment method.

Once PULMORY issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times vary and are controlled by the relevant financial institution or payment provider.

Where applicable, we will communicate the outcome of the return review and any relevant refund information through the customer support channel used for your request.

14. Refund Deductions

Where permitted by applicable law, an appropriate deduction may be made for a material loss in value resulting from missing accessories or components, excessive use, customer-caused scratches, cracks, breakage or other damage, unauthorized modifications, unauthorized repairs, improper cleaning, improper handling, or damage caused after delivery.

Any deduction will be assessed according to the individual circumstances of the return and applicable legal requirements.

We will not apply deductions that are prohibited by mandatory consumer protection laws.

15. Exchanges

Exchange availability depends on current product availability and inventory.

PULMORY products may be offered in different colors, dimensions, finishes, shapes, styles, and design variations. The preferred replacement may not always be available.

Where direct exchanges are unavailable, the most practical option may be to request a return for the eligible original product, complete the approved return process, and place a new order for the preferred design.

Please contact our customer support team before returning a product for exchange. Our team will explain the available options based on the product, inventory status, and applicable return conditions.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Email: service@pulmory.com

We will make reasonable efforts to assist before fulfillment begins. However, we cannot guarantee cancellation once the order has entered processing, picking or packing, protective packaging, fulfillment, shipping preparation, or dispatch.

If the order has already shipped, you may need to follow the applicable return procedure after delivery.

Any cancellation request will be handled according to the order's current status, our applicable policies, and mandatory consumer protection requirements.

17. Refunds for Canceled Orders

If we successfully cancel an order after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider and law.

Your financial institution or payment provider may require additional processing time before the refund appears in your account.

If an order cannot be canceled because it has already entered a stage where cancellation is no longer possible, our customer support team will explain the applicable options.

18. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, unclaimed, or returned to the sender, please contact us so that we can review the shipment status, applicable carrier charges, product condition, return eligibility, and other relevant circumstances.

Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if such costs resulted from refusal or failure to accept an otherwise valid delivery.

Any decision will be made in accordance with the circumstances of the shipment, our applicable policies, and mandatory consumer protection requirements.

19. International Returns

International returns may involve additional shipping costs, customs procedures, carrier requirements, documentation, and transit time.

Decorative vases with distinctive shapes, textured finishes, or fragile structural elements may also require additional protective packaging for international return transportation.

Please contact us before sending any international return so that we can provide the appropriate instructions and return address.

We are not responsible for unnecessary customs charges or shipping expenses incurred because a return was sent without following the provided instructions, except where responsibility cannot lawfully be excluded.

Customers should also be aware that international return processing may take longer than domestic returns because of transportation and customs procedures.

20. Consumer Rights

This Return & Refund Policy supplements and does not replace consumer rights provided by applicable law.

Depending on your country, state, province, or region, you may have additional statutory rights relating to defective products, product conformity, damaged products, repairs, replacements, returns, refunds, and cancellation or withdrawal rights.

Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

21. Contact Us

If you have questions regarding a return, refund, exchange, damaged product, defective product, or order cancellation, please contact our customer support team.

Brand: PULMORY

Official Website: pulmory.com

Legal Entity: Hainan Zanyu Trading Co., Ltd.

Registered Address: Room B06, East Zone, 3/F, Jiangpan No. 9 Commercial Premises, No. 37 Heping North Road, Baisha Subdistrict, Meilan District, Haikou, Hainan Province, China.

Unified Social Credit Code: 91460000MAEA7E753C

Customer Support Email: service@pulmory.com

PULMORY is owned and operated by Hainan Zanyu Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

For order-related inquiries, please include your order number and the email address used at checkout.

For damaged vases, defective products, or other product-related concerns, please include clear photographs and videos where relevant to help us review the situation more efficiently.

For your security, please do not send complete payment card information, CVV or security codes, or account passwords by email.

Thank you for choosing PULMORY. We appreciate your trust in our collection of distinctive decorative vases and remain committed to providing a clear and considerate customer experience.

PULMORY — Sculptural Forms. Distinctive Materials. A Different Perspective on Living.