At PULMORY, we aim to provide a clear, reliable, and carefully managed shipping experience, from the moment your order is placed until your selected design arrives at your door.

Our collection explores distinctive decorative forms through Frosted Plastic Vases, Balance Vases, and Raw Vases. Each design may feature different materials, proportions, surface finishes, or sculptural details. Where appropriate, products are carefully packaged with protective materials to help reduce movement and minimize the risk of damage during transportation.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. During peak sales periods, public holidays, periods of unusually high order volume, inventory verification, or other exceptional circumstances, processing may take slightly longer.

Certain vases with distinctive shapes, asymmetrical structures, textured surfaces, or special packaging requirements may require additional preparation before dispatch to help protect their form and finish during transportation.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment.

This estimated delivery period does not include the 1–3 business days required for order processing.

Actual delivery times may vary depending on the shipping destination, carrier availability, customs inspections or clearance procedures, public holidays, weather conditions, peak shipping periods, remote delivery locations, local delivery restrictions, and other circumstances outside our reasonable control.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on the shipping destination, product type, package dimensions, weight, and items included in your order.

Where promotional or free shipping options are available, the applicable terms and eligibility requirements will be displayed before payment is completed.

Certain products with larger dimensions, asymmetrical silhouettes, delicate surface finishes, or specialized protective packaging requirements may require different shipping arrangements depending on the destination and transportation conditions.

Any applicable shipping charges will be presented during checkout before you complete your purchase.

Packaging and Protection of Decorative Vases

PULMORY products may feature frosted plastic surfaces, sculptural silhouettes, asymmetrical structures, architectural-inspired textures, or other distinctive decorative details.

Depending on the individual product, appropriate protective packaging may be used to help reduce movement, surface friction, and impact during transportation.

We recommend handling your package carefully upon delivery and inspecting your vase as soon as reasonably possible after opening.

Please remove protective materials gently and avoid using sharp tools near the product, as these may accidentally scratch surfaces or damage decorative details.

We also recommend keeping the original packaging until you have confirmed that your order has arrived in satisfactory condition.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking updates may appear only when the package reaches specific transit facilities or delivery checkpoints.

If your tracking information does not update immediately, this does not necessarily mean that your package has stopped moving. Carrier scanning schedules and tracking availability may vary.

Delivery Delays

We work with logistics providers to deliver orders as efficiently as possible. However, occasional delays may occur due to circumstances outside our reasonable control.

These circumstances may include carrier disruptions, customs inspections or clearance procedures, severe weather, transportation interruptions, public holidays, peak shipping periods, remote delivery locations, local delivery restrictions, and unexpected logistics delays.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking and shipping information and assist you with the next appropriate steps.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review the recipient name, street address, apartment or unit number, city, state or province, postal or ZIP code, country, and other required delivery information before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the information before fulfillment begins. However, we cannot guarantee that changes can be made once an order has entered processing, packing, or dispatch.

If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

PULMORY ships to selected international destinations where delivery services are available.

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, clearance charges, or other fees imposed by local authorities or carriers.

Unless otherwise stated during checkout or required by applicable law, such charges are generally the responsibility of the recipient.

PULMORY does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers. These factors may affect the final delivery schedule and the total cost associated with receiving an international shipment.

Customers are encouraged to review any applicable import requirements before placing an international order.

Products Damaged During Shipping

Although we take reasonable care when preparing orders for shipment, damage may occasionally occur during transportation.

If your PULMORY vase arrives broken, cracked, scratched, structurally damaged, defective, or otherwise affected during shipping, please contact us as soon as reasonably possible.

To help us review your request, please provide your order number, clear photographs of the affected product, photographs of the inner packaging, photographs of the outer shipping box, and a photograph of the shipping label where available.

A short video may also be helpful if it provides a clearer view of the damage or the condition of the product.

Please retain the damaged product and its original packaging until our customer support team has reviewed the issue and advised you on the appropriate next steps.

Depending on the circumstances, the available evidence, our applicable policies, and relevant consumer protection laws, an appropriate resolution may include a replacement, refund, or another available remedy.

Lost or Delayed Packages

If your tracking information indicates an unusual delay or your package cannot be located, please contact our customer support team so that we can review the available shipping information.

Where appropriate, we may assist with carrier inquiries or other available resolution procedures.

Investigations and resolutions may depend on the individual carrier's policies, tracking records, delivery circumstances, and other relevant information.

We will review the information available and advise you on the appropriate next steps.

Packages Marked as Delivered

If the tracking information shows that your package has been delivered but you cannot locate it, we recommend checking your usual delivery area, mailbox, front or side entrances, building reception, mailroom, and any designated package collection area.

You may also wish to check with household members, neighbors, or the local delivery carrier to determine whether the package was received or placed in an alternative location.

If you are still unable to locate your package, please contact us. We will review the available delivery information with you and advise you on the next steps where possible.

Split Shipments

In some circumstances, products from the same order may be shipped separately due to inventory location, product dimensions, specialized packaging requirements, warehouse availability, or fulfillment considerations.

For example, multiple vases in a single order may require separate packages to accommodate different shapes, sizes, or protective packaging needs.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at a different time.

You will not be charged additional shipping fees solely because PULMORY chooses to split an order into multiple shipments.

Receiving Your Order

When receiving PULMORY decorative vases, we recommend opening the package carefully and removing protective packaging gradually to avoid accidental impact or surface damage.

Handle your vase with care, particularly when moving designs with asymmetrical silhouettes, projecting elements, or distinctive textured finishes. Place the product on a clean, stable, and suitable surface before arranging it in your space.

Avoid placing excessive pressure on delicate or irregularly shaped sections, and follow any product-specific handling, display, or care instructions provided on the relevant product page.

Before disposing of the packaging, inspect the item to confirm that it has arrived in satisfactory condition. If you notice any damage or discrepancy, please retain the packaging and contact our customer support team.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or a damaged shipment, please contact our customer support team.

Brand: PULMORY

Official Website: pulmory.com

Legal Entity: Hainan Zanyu Trading Co., Ltd.

Registered Address: Room B06, East Zone, 3/F, Jiangpan No. 9 Commercial Premises, No. 37 Heping North Road, Baisha Subdistrict, Meilan District, Haikou, Hainan Province, China.

Unified Social Credit Code: 91460000MAEA7E753C

Customer Support Email: service@pulmory.com

PULMORY is owned and operated by Hainan Zanyu Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can identify your purchase and assist you more efficiently.

For damaged or product-related shipping inquiries, please include clear photographs of the product and its packaging wherever possible. Providing complete information helps us review the situation and determine the appropriate next steps.

Thank you for choosing PULMORY. We appreciate your trust and look forward to bringing distinctive forms, considered materials, and sculptural design into your living space.

PULMORY — Sculptural Forms. Distinctive Materials. A Different Perspective on Living.